Privacy Policy

This Privacy Policy describes how RK Global Communication ("we", "us", or "our") collects, uses, stores, and protects information in connection with our WhatsApp Business API application and related messaging services (the "Service").

By interacting with our WhatsApp Business account, sending us a message, or using any feature of the Service, you acknowledge that you have read and understood this Privacy Policy.

This policy applies specifically to personal data processed through our WhatsApp Business API integration, including messages you send to or receive from our business WhatsApp number, and any related customer support or notification workflows.

It does not cover websites, apps, or services operated by Meta Platforms, Inc. or WhatsApp LLC. Their own privacy policies govern how they process data on their platforms.

When you communicate with us via WhatsApp, we may collect and process the following categories of information:

• WhatsApp phone number and display name associated with your account
• Message content you send to us, including text, images, documents, audio, video, and other media
• Message metadata such as timestamps, delivery and read status, and conversation identifiers
• Profile information you voluntarily share during the conversation (for example, name, email address, business details, or location)
• Technical logs related to API delivery, webhook events, and error diagnostics needed to operate the Service

We use the information described above for the following purposes:

• To respond to your inquiries and provide customer support
• To send transactional updates, service notifications, and other messages you have requested or consented to receive
• To operate, maintain, and improve our WhatsApp Business API workflows
• To authenticate conversations and prevent spam, abuse, or unauthorized access
• To comply with applicable legal, regulatory, and contractual obligations
• To analyze aggregated, non-identifying usage patterns that help us improve service quality

Our Service uses the official WhatsApp Business Platform (Cloud API / Business API) provided by Meta Platforms, Inc. and WhatsApp LLC.

When you message us on WhatsApp, Meta and WhatsApp process message data according to their own terms and privacy policies. We receive message content and related metadata through Meta's APIs solely to operate our business messaging Service.

We do not sell your personal information. We do not use WhatsApp message content for unrelated advertising purposes.

We may share personal information only in the following circumstances:

• With Meta/WhatsApp as required to deliver and receive messages through the WhatsApp Business Platform
• With trusted service providers who help us host, secure, or operate the Service, under appropriate confidentiality and data-processing obligations
• With professional advisors or authorities when required by law, regulation, legal process, or to protect our rights and users' safety
• In connection with a business transfer, merger, or acquisition, subject to continued protection of personal data

We retain WhatsApp conversation data and related records only for as long as needed to fulfill the purposes described in this policy, including customer support, dispute resolution, security, and legal compliance.

When retention is no longer necessary, we delete or anonymize the data in a reasonable timeframe, except where a longer period is required by law.

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encrypted transmission where applicable, and restricted internal access to conversation data.

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal retention requirements
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of non-essential marketing or promotional WhatsApp messages by replying STOP or contacting us

To exercise these rights, contact us at admin@rkglobalcomm.com. We may need to verify your identity before fulfilling a request.

Our Service is intended for business and general adult use. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction) through the WhatsApp Business API. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Your information may be processed in India and in other locations where our service providers or Meta/WhatsApp operate infrastructure. Where data is transferred across borders, we take steps reasonably designed to ensure an appropriate level of protection consistent with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our WhatsApp Business API data practices, please contact us:

• Company: RK Global Communication
• Email: admin@rkglobalcomm.com
• Phone: +91-7000192627